Contact us
1-800-926-6509
service@coolibar.com
At Coolibar, our goal is to provide you with reliable UPF 50+ protection while ensuring your comfort and satisfaction. We gladly accept returns on merchandise, including sale items (excluding clearance items). If you’re not fully satisfied, simply return the unworn merchandise in its original packaging within 30 days of delivery. Please note that the initial shipping cost is non-refundable, but Coolibar will cover the return shipping fees. To streamline the refund process, we do not offer exchanges. All returns will be credited to the original method of payment—no exceptions. Due to health concerns, all mask, gaiter, and bandana sales are final.
To initiate a return, please visit our returns page at www.coolibar.com/pages/returns and print a shipping label to send your package for a refund. You can also start a return by contacting our customer service.
For assistance, please reach out to Customer Care, available Monday to Friday, 10 AM - 6 PM EST, via our toll-free number in the US and Canada at 1-800-926-6509 or US-Only at 1-952-922-1445.